Privacy Policy

This Privacy Policy explains how VFelt ("we", "our", or "us") collects, uses, and protects information when users interact with our WhatsApp service and dashboard.

Information we collect

We may collect phone number, message content, media shared in chat, location details provided by users, and technical usage data needed to run and secure the service.

How we use information

We use collected data to respond to reports, process emergency and complaint workflows, provide support, improve bot quality, and comply with legal obligations.

Data sharing

We do not sell personal information. Data may be shared only with service providers and partners needed to operate the platform (for example hosting, analytics, or response partners), or when required by law.

Data retention

We retain data only as long as needed for operational, legal, and safety purposes. Retention periods may vary by case type and local regulations.

Security

We use reasonable technical and organizational safeguards to protect data. No system is 100% secure, but we continuously improve protections against unauthorized access or misuse.

Your rights

Depending on your location, you may have rights to request access, correction, deletion, or restriction of your personal information.

Contact

For privacy questions or requests, contact us at ryan@vfelt.org.